JOB VACANCY FOR CALL CENTRE EXECUTIVES
Company: Quick Credit &
Investment Micro-Credit LTD
Category: Sales and Marketing
Location: Accra
Job status: Full-Time
Salary: GH
Education: HND
Experience: N/A
Job expires: 31 Mar-2021
QUICK CREDIT
& INVESTMENT MICRO-CREDIT LIMITED, a non-bank financial institution located in Ghana requires
the services of energetic CALL
CENTER EXECUTIVES. The job location is Accra-Ring Road Central.
Job
Description
• Obtaining client information by answering
incoming telephone calls; interviewing clients on their eligibility to access a
loan; verifying information and entering same into a web-based database on our
lending business.
• Keep a comprehensive record of all calls and/or
conversations in the Company’s Call Centre data bank
• Educating call-in prospective clients about our
loans by explaining the procedures and requirements one must follow in order to
access a facility.
• Receiving and logging customer complaints in a
timely manner to be resolved within the shortest possible time.
• Maintaining communication equipment like fixed
phone lines and computers by promptly reporting faults to the IT department for
quick resolution.
• Make sure that, whatever response given to the
client with regards to our loans is in line with the pre-organised orientation
scripts which covers all aspects of frequently asked questions (FAQs)
concerning our lending business.
• Must be willing to work for extended hours and
on weekends and/or during holiday periods.
Qualification
Required & Experience
Education & Experience:
• Minimum of HND
• Previous customer service experience, especially
in the financial industry preferred.
Skill
Requirements:
• Excellent Verbal communication
• Excellent Phone skills
• Good Listening skills
• Excellent Data Entry skills
• A Good Team Player
• Excellent Attention to Details
• Great Sense of Professionalism
• Ability to Multi-task
• The applicant must be able to speak good English
and two of the following languages
a. Wala
b. Dagbani
c. Frafra
d. Hausa
e. Nzema
Location: Accra
How To Apply
For The Job
CV and cover letter should be sent to:
ccexecutivenorth@quickcreditghana.com
NB: APPLICANTS WHO DO NOT
SPEAK THE STATED LANGUAGES SHOULD NOT APPLY
Closing Date: 31 March, 2021
NB:
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